Refund Policy

Effective Date: [April 05, 2025]

At DigitalGrid.shop, we value customer satisfaction and stand behind the quality of our digital products.

1. Refund Eligibility

We offer refunds in the following situations:

• Non-delivery of product (e.g., email delivery failure)

• Invalid or non-working activation key, confirmed by our support team

• Duplicate purchase

2. Conditions for Refund

• Refund requests must be made within 7 days of purchase.

• You must provide:

  • Your order number

  • The email used during checkout

  • A brief explanation of the issue

• We reserve the right to decline a refund if the key was successfully activated or the guide was downloaded.

3. How to Request a Refund

Please email your request to: support@digitalgrid.shop
Include your order details and reason for the request.

4. Refund Processing

• Approved refunds are processed via Paddle, our payment provider.

• Once approved, it may take 5–10 business days for the refund to appear in your account.

5. No Refunds For:

• Change of mind after download

• Activation failures due to incompatible hardware or pirated software

• Shared or misused product keys

6. Contact

For questions, email us anytime: support@digitalgrid.shop